Help us Get Insight from the Inside

Do you notice the small details that make or break a visit? Insperiennce seeks observant individuals for our Undercover Customer programmes across South Africa to visit retail stores, restaurants, and hotels. Your feedback reflects leadership's training in daily habits, helping coach teams, improve workplaces, and make a difference for thousands of employees. Great service starts internally, and your observations make or break visits.

Your Role and Responsibilities

Assignments vary in scope. Observe employees greeting customers, responding to questions, following procedures, handling problems, and closing interactions. Record observations via a quick survey after a shop visit for feedback on what's working and what needs improvement. Other projects include full dining experiences or weekend hotel stays. Regardless of the task, maintain these accountabilities. Depending on the assignment, a typical assignment ranges between 15 and 60 minutes.

• Attend all assigned jobs at the specified locations.
• Maintain close observations of all site personnel.
• Complete and submit online store visit reports accurately.
• Meet all deadlines for report submissions and payment invoices.

Required Proficiencies

We do not look for generic customers. We want partners who understand that a team can only give what they have first received. To succeed, you must demonstrate:

• You write concise, factual reports in English, describing behaviour with specific examples rather than opinions.
• You complete questionnaires accurately & can provide supporting notes, receipts, photos, or recordings when needed.
• You are skilled in MS Office & online reporting, able to upload evidence and follow digital instructions easily.
• You plan visits within assigned windows and submit data while it is still relevant.
• You must pass a competency test before your first live assignment to confirm your understanding of service standards and objectivity.

Technical & Compliance Requirements

To get started, you will need the following tools:

• Reliable access to a computer or laptop.
• A stable internet connection and an active email account.
• A smartphone with the ability to scan or photograph receipts.
• Availability during required assessment periods.

Before deployment, all shoppers must complete confidentiality and non-disclosure agreements. You must also finish brand-specific training and be registered with relevant tax authorities where applicable.

Why Your Voice Matters

Your insights do more than just measure service. They help turn observed interactions into actionable coaching. You give businesses a competitive edge by focusing on their most valuable asset: their people. Are you ready to help brands lead from the inside out?

Sign up to start your first assignment when they become available.